Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in COEUR DE LION jewelry?
We use high-quality materials including 316L stainless steel, shimmering Swarovski crystals, genuine natural stones like hematite and carnelian, and real freshwater pearls.
How should I care for my jewelry to ensure it lasts?
To maintain the brilliance of your pieces, avoid contact with perfumes, hairsprays, and cosmetics. We recommend removing your jewelry before showering or swimming and storing it in its original silk-lined case.
Where is the jewelry manufactured?
Every COEUR DE LION piece is handcrafted with precision in our Stuttgart studio in Germany, ensuring the highest standards of European craftsmanship.
What are your shipping times and costs?
We offer standard and express shipping worldwide. Orders are typically processed within 24 hours, with domestic delivery taking 2-4 business days and international delivery taking 5-10 business days.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items in their original condition within 30 days of receipt for a full refund or exchange.
Do your products come with a warranty?
Yes, every genuine COEUR DE LION piece comes with a two-year warranty from the date of purchase covering manufacturing defects, along with a certificate of authenticity.